Support Services

Preventative Maintenance

EQUIPMENT CLEANING
Clean and dust removal for all audiovisual equipment including:
• All equipment in rack, control booth, and lectern cleaned and dusted;
• Equipment surfaces cleaned;
• Projector filter cleaned;
• Camera lenses cleaned;
• Lamp hours checked;
• Includes all equipment in the space and connected head end.

FREE REPLACEMENT INTERCONNECTS
Test all user audiovisual connections and repair/replace damaged cables at the time of visit.

PROFESSIONAL VIDEO SYSTEM CALIBRATION
Projector Maintenance – refocus and calibrate to fit screen and maximize signal and color quality; adjust menu settings for maximum performance; clean lens and filter; check lamp hours.
Flat Panels Maintenance – color, brightness and contrast adjusted to maximize image quality; menu settings adjusted for maximum audio performance and stability.

PROFESSIONAL AUDIO SYSTEM TUNE UP
• Audio system calibrated for correct EQ and balance;
• Adjustments made, as necessary, for maximum audio performance and stability.

SOFTWARE/FIRMWARE UPDATES
Upgrades on all AV and control system equipment will be performed.

COMPLETE SYSTEM FUNCTION TEST
Our team will perform a complete system test to determine if the AV system is performing to expected standards and functioning according to the operating manual. If items are found to be non-operational, damaged, or otherwise, Bizco will provide the customer a list of recommended solutions and associated costs.

SERVICE CALLS
Bizco will send a technician during regular business hours for any issues regarding your AV system.

Plan

Duration

Package includes:

BizAV1 Service & Warranty – 1 year – Included Every integration project comes with our complementary service & warranty package. This plan begins the day of project sign off and protects your investment for a full year. During this period, our service professionals will provide service to repair or replace equipment, free of charge. This service & warranty package includes, and is limited to, new products provided by Bizco as part of the original project scope.This service & warranty package excludes:

• Consumable items such as lamps, batteries, etc.

• Equipment damaged by misuse

• Equipment damaged by Force Majeure events

• Consumer grade displays (may be warrantied for an additional charge)

• Labor requests that fall outside the original project scope

 

BizAV2  Service & Warranty – 2 year Extend your service & warranty package from the included one year of coverage to two full years of coverage.
BizAV3 Service & Warranty – 3 years Extend your service & warranty package from the included one year of coverage to three full years of coverage.
BizAVpm Preventative Maintenance  1 Occurrence Preventative Maintenance (PM) can be purchased annually, by room, at any time during the life cycle of your equipment. During these scheduled visits, our techs will provide diagnostics, cleaning, necessary firmware updates, recommendations & reports. PM does not include the cost of repairing/replacing equipment, shipping of said equipment or consumable items such as lamps. Receive a 20% discount on our hourly rate for repair services with a maintenance contract.