The main reason why small to medium-sized businesses outsource their information technology needs is frankly they want fewer headaches. Of course, this is oversimplified encapsulation of an extremely complex issue. When making the decision regarding whether or not to outsource your organization’s IT, you need to back it up with supporting evidence.
The complex environment of an IT department is made up of hardware, software, and computer networks that allow you to perform important business functions and work flows such as accounting and financial processes (ERP), customer relationship management (CRM), email, and document creation.
The success of your company depends on being able to use these functions reliably and efficiently. For example, it is imperative for organizations to send and receive emails to communicate with clients, employees, partners and vendors – to fulfill product and service orders. How long can your business operate without such an important function? Additionally, you must be able to access customer information and financial data to run your business. And to protect these processes, there are many back-end functions that need to be performed including security, anti-virus protection, data backup & recovery, and server monitoring.
Is his large undertaking, feasible for a small to medium-sized business to totally take-on the tasks and responsibilities necessary to run its own IT department? Not without a sizeable commitment and investment in IT talent, infrastructure, money and time. Training IT staff, maintaining IT devices and keeping technology up-to-date are huge burdens for most small to medium-sized businesses.
Here is a list of the top seven benefits for outsourcing your IT department to an experienced and credentialed Managed Services Provider:
1. Control and Reduce Costs – When outsourcing your organization’s IT functions to a Managed Services Provider, you are can control costs by paying a set monthly fee, so you know what your expenditures are without fluctuation each month. You are also able to take advantage of their economies of scale, lower cost structures, and learned efficiencies and expertise. When you have your own IT department to fund and run, it can be extremely expensive. Qualified IT professionals must maintain their level of expertise as well as be adequately compensated.
Additionally, they offer cloud-hosted services where you can rent hardware such as servers, and even have them located offsite and monitored on a continual basis, which substantially lowers your total IT investment. All hardware has an “end-of-life” expiration for when its performance deteriorates, then fails and needs to be replaced. Cloud-hosted services allow you to control and predict these costs.
2. Focus on Your Business – Your organization may be a manufacturing, engineering, accounting, or construction firm, and that is your area of expertise, not information technology. Every company has limits to its resources, and a Managed Services Provider will let you redirect them from non-core activities toward activities that provide a greater return. Allowing a qualified Managed Services Provider to take care of your IT needs, frees up your resources to concentrate on areas that make you successful and grow your company.
3. Access to the Most Current Technology – A qualified Managed Services Provider brings world-class knowledge and experience to your organization on a continual basis, by highlighting new technologies and know-how that you may not have considered previously, as well as techniques and tools that you currently do not possess. Tried-and-true procedures and processes; documentation; and more structured methodologies are an example of such tools a Managed Services Provider can provide.
Continual testing, training and examinations are done constantly by the Managed Services Provider to keep their engineers up-to-date on the latest and greatest technologies. Managed Services Providers also bring a wide variety of IT professionals with different skills sets to take care of a number of situations. If you have your own IT staff, their skill set would be limited to their expertise and often times out of date.
4. 24/7/365 Monitoring of Your IT Environment – Even if you do have knowledgeable and qualified IT professionals on staff, with a limited number of staff, it would not be reasonable to have them monitor your IT environment every hour of the day, and every day of the year. Having a qualified Managed Services Provider that have the tools and staff to do this, and can foresee serious issues with your IT environment and can fix them before downtime occurs. They would be able to advise you on necessary future upgrades to avoid any future downtime. Are your servers more than three years old? Are you using an operating system that is no longer supported? A trusted Managed Services Provider can also take care of day-to-day tasks such as software updates and patches, anti-virus updates, data backups, and inventory auditing and control.
5. Minimize Risk – Having an experienced Managed Services Provider keep your day-to-day IT environment up-to-date easily and effortlessly by automating the process using specialized tools. They are responsible for verifying that backups are working, pushing out patches, and auditing inventory to minimize the risk of catastrophic occurrences.
They also take on the responsibility of being alerted of unpredictable circumstances such as backup and hardware failures, database corruptions, software crashes, and virus and spyware intrusions, acting quickly to prevent downtime. A limited in-house IT staff may not be able to respond and take care of the problem as quickly, leading to extended downtime, putting productivity at risk.
And with their expertise, you reduce the risk of making a wrong decision because of any lack of technical experience.
6. Strategic Consulting and Future IT Planning – With years of experience working with different companies and industries, as well as keeping current with the latest technology, a qualified Managed Services Provider will advise companies on their future IT requirements. This is done by evaluating the company’s growth and accompanying IT needs, whether the company plans to move or expand, or enter into new markets.
Technology is constantly changing, and it is difficult to ascertain what a company will need in the future and how those needs will translate into dollars. By partnering with a Managed Services Provider, uncertainties become more predictable.
7. Increased Productivity – Because of all of the above benefits, your organization will be able to lower its costs and focus on its core competencies. Having a qualified Managed Services Provider predict, prevent and quickly respond to serious issues that lead to catastrophic failures and extended downtime. Moreover, you will be using the most current technology that enhances your success and makes you more competitive. With first-class technology, you can streamline processes and make them more efficient and productive, and your company will also be able to take advantage of opportunities more quickly.
If you are considering partnering with a Managed Services Provider to take care of your IT needs, contact Bizco Technologies. We provide managed IT services to several companies with offices in Lincoln, Omaha, NE and Clearwater, FL. For more information visit our website Bizco.com or call 402-323-4800 or email firstname.lastname@example.org.