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Job Description
Lincoln Systems Engineer
Mission Statement: To deliver high-quality solutions and world-class service in order to maximize our customers’ IT and AV efficiency and business profitability.
Our Core Values:
Integrity • Accountability • Leadership • Passion • Gratefulness • Fun
Position Summary: The Systems Engineer is responsible for management and ownership of their client portfolios by maintaining their client's networks and building strong relationships.
Essential Job Functions
- Provide IT Support relating to issues with internal systems and network infrastructures.
- Provide support services for Microsoft related technologies: Windows Server, O365, Exchange etc.
- Provide support services for virtualization technologies with VMware.
- Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and switching.
- Provide support for disaster recovery solutions.
- Provide remote access solution support: VPN, Terminal Services, etc.
- Document maintenance for all computer systems and network infrastructures.
- Communicate with customers and internal team.
- Inform all of incident progress and notify them of impending changes and agreed outages.
- Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services.
- Maintain and monitor client networks.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Document internal processes and procedures related to duties and responsibilities.
- Assist with technical sales processes.
- Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in AT.
- Provide on-call support as part of Bizco’s on-call schedule.
- Represent Bizco in a positive manner to customers and the community.
- Mentor and assist Jr. engineers, as required.
- All other duties as assigned.
Preferred Talents
- Serve as a role model in the department.
- Ability to multi-task and adapt quickly to change.
- Provide excellent customer service via active listening and communication.
- Ability to provide customer care and support via telephone, in-person and email communication.
- Ability to diagnose and match resources to address technical issues appropriately.
- Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals.
Qualifications
- 3-5 years of experience in a System Administrator or comparable role
- Professional IT Certifications preferred, but not required.
- Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
- Valid driver’s license
Working Environment
While performing the duties of this job, the employee is primarily working within indoor weather conditions. The noise level in the work environment is usually moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, climb or balance, talk or hear. The employee must regularly lift and/or move up to 25 pounds.